Delivery & Returns Information
To Make A Return
If you wish to return an item purchased through our US webstore, please complete our Online Returns Request form to enable us to give you a returns authorisation number to make your return.
If you wish to return an item purchased in our Elizabeth Street store or Harrods, please contact the relevant store directly.
Please see below for details on our webstore refund and exchange policies.
the items offered for sale on the Website
Mungo & Maud Limited of Acre House
the buyer of the Goods
Your order will usually be delivered by UPS and will require a signature on delivery. Orders placed by 10am US Eastern time (Monday to Friday, excluding Public Holidays in the UK and the US) will normally be despatched the same day. The cost of delivery will be added to your order total before payment is taken. Our minimum delivery charge for delivery to addresses within the continental US is US$9.95 per order. Should a higher charge apply to a particularly heavy or bulky item, we will advise you prior to processing your order that a higher charge applies.
Overseas delivery charges will be quoted and charged on a case by case basis. If an item is out of stock, this will be indicated on the Website whenever possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up your order. Where we do so, you will only incur one delivery charge. Title to the Goods shall pass to you on payment in full of the price of the Goods.
CANCELLATION, RETURNS & EXCHANGES
You may return to us any goods that you have ordered for exchange or refund within fourteen days of the day on which you receive the Goods. If you wish to do so, you will have to return any items at your own cost. We will be unable to refund the original shipping cost that was charged to you when you placed your order (unless you are returning the order in its entirety and all the goods ordered were faulty or not as ordered in which case we will refund the original shipping charge). Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. If you have ordered any service from us you have seven days from the day that you place your order in which to cancel. However your right to cancel any service ends when our performance of the service starts even if that is within your cancellation period. In the case of goods returned for refund, payments will be refunded within thirty days of our receiving the goods in good condition. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in the first instance in order that we may issue a returns authorization number. We regret that Goods made to your specifications may not be returned unless they are faulty. We are unable to refund gift wrapping charges. All goods should be returned to the following address: -
Mungo and Maud Limited
Future Forwarding Company
605 Bohannon Rd
Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorisation number and your receipt.
Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.
SHORTAGE AND TRANSIT DAMAGE
You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within ten working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, we will replace them without charge, or give a full refund within 28 days of the date of the delivery. Where Goods are faulty or not as ordered, we will reimburse the cost of delivery back to us should we ask you to return them to us.
TAXES AND IMPORT DUTIES
All prices are quoted in US Dollars (US$) and include sales tax where appropriate . If your delivery address is outside Georgia, no sales tax will be added to your order. Any import duties or taxes and customs or clearance charges that are payable by the recipient are solely the responsibility of the recipient. They will not be refunded by us should you wish to cancel your order or to return any goods to us for exchange or refund. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. Please note that customs may open and inspect packages and that the cost of the goods must be specified on the documentation attached to the package, even if it is a gift.
Last updated: 11 May 2016